Resolving fax attachment issues

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There could be several reasons why you are having problems attaching a supported file to a fax message.  To resolve these, read on below.

i.  
Sending a Fax Through Email
ii.  Using Print to Fax
iii. Softphone Issue

Sending a Fax Through Email

Check the following.:

• Corrupt File - The document may be corrupt.  Try sending another file or make a text document in Notepad, save it, and then attach the test file.  

Unsupported File Type - Make sure that the file type is supported by RingCentral.  To see the list of supported file types for RingCentral fax, click here.

File Size Too Large - The attachment may have exceeded the 20MB limit.  Try sending a smaller file size.

Ampersand characters - The filename of your fax attachments should not include ampersands (e.g. &) or other special characters for you to able to send it.

Using Print to Fax

• Application Issue - Sometimes an application issue can cause a file attachment issue.  Use the procedure below to attach the file using the RingCentral Internet Fax Printer option.

Step 1:
Open the document in its original application.

Step 2:
Click Print.  

Step 3:
Choose RingCentral Internet Fax Printer menu and then click OK.  The document should be added to the fax.

Step 4:
Click Send Fax Now.

NOTE:  If issues persist, try using a different program and file type (i.e. Adobe Acrobat with a PDF file)

Softphone Issue

If you are unable to attach any file type from multiple applications, the Softphone might be causing the problem.  Try uninstalling and reinstalling the Softphone.

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