Resolving fax attachment issues

« Go Back


There could be several reasons why you are having problems attaching a supported file to a fax message.  To resolve these, read on below.

Sending a Fax Through Email
ii.  Using Print to Fax
iii. Softphone Issue

Sending a Fax Through Email

Check the following.:

• Corrupt File - The document may be corrupt.  Try sending another file or make a text document in Notepad, save it, and then attach the test file.  

Unsupported File Type - Make sure that the file type is supported by RingCentral.  To see the list of supported file types for RingCentral fax, click here.

File Size Too Large - The attachment may have exceeded the 20MB limit.  Try sending a smaller file size.

Ampersand characters - The filename of your fax attachments should not include ampersands (e.g. &) or other special characters for you to able to send it.

Using Print to Fax

• Application Issue - Sometimes an application issue can cause a file attachment issue.  Use the procedure below to attach the file using the RingCentral Internet Fax Printer option.

Step 1:
Open the document in its original application.

Step 2:
Click Print.  

Step 3:
Choose RingCentral Internet Fax Printer menu and then click OK.  The document should be added to the fax.

Step 4:
Click Send Fax Now.

NOTE:  If issues persist, try using a different program and file type (i.e. Adobe Acrobat with a PDF file)

Softphone Issue

If you are unable to attach any file type from multiple applications, the Softphone might be causing the problem.  Try uninstalling and reinstalling the Softphone.

Was this information helpful?

Tell us why and what can we do to improve this information